Hertz Dayim Equipment Rental Co (HERC) is committed to deliver high quality rental services for tools and equipment rental. HERC stands behind the quality equipment we rent. By utilizing a quality management system, HERC strives and is committed to meet all applicable requirements and expectations.
HERC will continually improve the quality of its services and the effectiveness of quality management system by;
- Developing and maintaining quality consciousness among all management and staff members
- Establishing quality objectives with plans and measuring the progress against specified targets
- Recruiting, developing and retaining highly qualified, skilled, experienced and motivated staff members
- Providing a positive and nurturing work environment and a culture of higher service standards
- Developing efficient and effective means of internal communication and coordination among team members
- Continually monitoring and improving customer satisfaction by receiving customer feedback and resolving customer concerns effectively.
This policy shall be reviewed periodically to ensure that it remains relevant and appropriate to the operations of the company. The management ensures communication and implementation of the policy and its requirements.